Everything we get asked.

We're a Florida-based bookkeeping firm. Four services: monthly bookkeeping, payroll support, AP/AR support, and QuickBooks cleanup. Most of what we do day-to-day is monthly bookkeeping — reconciling bank feeds, categorizing transactions, producing financial reports, and handing your CPA a clean year-end packet. We're not a CPA firm; we don't prepare tax returns. We work with whoever you use for taxes.

Yes — Auburndale, Polk County. About 15 minutes east of Lakeland and 35 minutes from downtown Tampa. The work runs entirely remote regardless of where you are; the location matters mostly for sales tax, surtax, and tourist development tax knowledge across Florida counties.

Yes — about a quarter of our clients are out of state. Bookkeeping is mostly state-agnostic; sales tax is the one area that varies by state, and we handle multi-state filings as a complexity adder. If you're heavily multi-state on sales tax (e.g., e-commerce in 15+ states), we'll be honest about whether we're the right fit.

Sí. Spanish-friendly support is built into how we work — calls, emails, document review, and year-end CPA handoff can all run in Spanish whenever that's easier for the client.

A few categories where we'd refer you elsewhere: large multi-entity operations needing dedicated controllers; businesses heavily reliant on international tax (FBAR, FATCA, transfer pricing); regulated entities needing audit-level books (RIAs, broker-dealers); cannabis. For all of those, a specialist firm is a better fit than us, and we'll say so.

Three monthly tiers: Starter $149/mo (solo owners, under 50 transactions/mo), Growth $399/mo (most popular — established small businesses, 50–200 transactions/mo), Scale $799/mo (larger businesses, 200–500 transactions/mo). Above that we quote custom ($1,000–$2,500/mo typical). Complexity factors — multi-entity, inventory, multi-state sales tax — are quoted as fixed adders on top of the base tier. See the pricing page for the full breakdown.

On the monthly plans, no. The QuickBooks setup, chart of accounts build, and bank feed connection are included in your first month. The exception is catch-up cleanup — if your books are months or years behind, we quote that as a one-time flat fee before starting monthly.

Monthly, on the first of each month, via ACH or credit card. No long-term contracts — month-to-month. Thirty days' notice to cancel; we deliver final reports and hand off your QuickBooks file at the end of the notice period.

It's separate, but we'll bundle it at our wholesale rate if you'd like. QuickBooks Online Simple Start runs about $30/month at retail; Essentials about $60; Plus about $90. Through us those are typically 20–30% lower. You can also keep your existing QBO subscription — we just need access.

If you're a side hustle generating a few hundred dollars a year, a bookkeeper isn't the right fit yet — a spreadsheet or QuickBooks Simple Start on your own is fine. If you're netting more than $20K–$30K a year as a 1099 or solo operator, Starter ($149/mo) usually pays for itself in deductions you'd otherwise miss.

Above 500 transactions/month or active multi-entity work, we quote custom — typical custom engagements run $1,000–$2,500/mo. Above that, we'd hand you off to a downtown firm or outsourced controller and not charge a transition fee. We'd rather refer up than over-promise.

No annual discount on the monthly plans. We'd rather keep pricing simple and let clients leave any time they want than tie people to a discount that makes them feel locked in. The pricing is what it is.

One 30-minute consultation call to understand your business, a secure document upload (last 3 bank statements, prior tax return if you have one, any existing QuickBooks file), and a follow-up call to confirm the chart of accounts and monthly cadence. From signed engagement to first month's books usually takes 5–10 business days.

Nothing formal. A rough sense of your monthly revenue, how many bank or credit card accounts feed your books, whether you're using QuickBooks (or something else), and what's been slipping or stressing you out lately. If you have a recent P&L report handy, great — but it's not required.

Within a week of the consultation, normally. We don't take more than 10 new clients in any given month, so if we're at capacity for that month we'll let you know up front and offer the next available start date.

Strongly preferred. We work with Xero on a case-by-case basis but it's rare. If you're currently on QuickBooks Desktop, FreshBooks, Wave, or spreadsheets, we'll migrate you to QBO as part of onboarding — that's included, not an add-on.

That's normal — about half our new clients come in with months or years of cleanup needed. We give you a flat quote for the cleanup up front (no hourly surprises), do the catch-up work, and then roll into monthly. Cleanup typically runs 2–6 weeks depending on how far behind you are.

By the 10th business day of the following month, on the Starter and Growth tiers. Scale tier is weekly cadence with month-end close by the 5th business day. Reports always include P&L, Balance Sheet, and (Growth and up) Cash Flow Statement.

Starter: quarterly 15-minute check-in calls plus email any time. Growth: monthly 30-minute review call plus a direct message channel for same-day questions. Scale: biweekly 30-minute strategy calls plus direct channel. Outside scheduled calls, we're responsive by email within one business day.

We do payroll support, not full payroll processing. We integrate with your existing payroll system (Gusto, QuickBooks Payroll, ADP) and handle the journal-entry side — making sure each pay run lands correctly in your books. If you need full payroll processing (running the runs, handling tax deposits, year-end W-2s), that's a separate engagement on top of the base tier (typically +$75/mo + $8/employee).

No — that's a CPA or EA's job. We prepare the books so your tax preparer's job is easy at year-end. We do prepare sales tax returns for you to submit (or your CPA to submit), but we don't file the income tax return itself.

Yes — we work with several CPAs and EAs across Florida and refer in both directions. If you need an introduction, ask during onboarding. Bilingual options are available.

One business day for email on all tiers. Same-day for the direct-message channels on Growth and Scale during business hours (9–6 ET). If something's urgent, mark the email subject — we triage by urgency.

Through our encrypted client portal. We don't accept tax documents, bank statements, or other sensitive material by plain email. The portal is hosted on a Google Workspace / Drive setup with restricted folder access — your documents are only visible to your assigned bookkeeper and Jin.

Bank statements, prior tax returns, and supporting documentation we need for the books, yes — for as long as you're a client, plus 7 years after (consistent with IRS recordkeeping requirements). Anything else (one-off documents you uploaded for review) we delete after a quarter unless you ask us to keep it.

Your assigned bookkeeper and Jin. Nobody else. We don't share client data with third parties, we don't use it for marketing, and we don't train AI models on it. If you leave us, your data leaves with you — we delete our copies on request.

Yes — happy to. Our standard engagement letter already includes confidentiality clauses, but if you need a separate NDA we'll sign yours or provide ours. Mutual NDAs are fine.

Always. Your QBO subscription is yours — we just have user access. When you cancel, we step out of the access list and your file stays exactly where it is. No exit fees, no data lock-in, no painful migration.

QuickBooks Online as the primary ledger. Bill.com or Melio for AP/AR management at the Scale tier. Gusto, QuickBooks Payroll, or ADP for payroll integration. Google Workspace and an encrypted client portal for document exchange. Slack or email for day-to-day communication.

QuickBooks Online is the main thing — about $30–$90/month depending on which edition fits. We can bundle it at our wholesale rate. Everything else (client portal, communication tools) is on us. Bill.com or Melio at the Scale tier are also on us as part of the engagement.

QuickBooks Desktop is being phased out by Intuit, so we'd migrate you to QBO as part of onboarding. The migration itself is straightforward (a couple of hours of our time, usually no disruption to your data) and is included in your first month at no extra cost.

We use QuickBooks' built-in bank rules and categorization helpers, yes — that's standard. We do not hand your books over to a general AI tool, train AI models on your data, or use offshore labor for the core work. Your assigned bookkeeper is the person doing the actual reconciliation and review every month.

Restaurants, real estate agents and teams, construction and trades, e-commerce, short-term rentals, professional services, salons and personal services, healthcare and dental practices, marine and boating, agricultural operators, and a long tail of small service businesses. Each has its own page on the site — see Services for the full list.

Probably yes. The industry pages we have are the ones we've done enough work in to write a focused page about. About half our clients are in industries we don't have a dedicated page for. The first thing we do on the consultation call is ask what industry-specific quirks you need handled — and if any of them are out of our depth, we'll say so up front.

Yes. Job costing is one of the things we set up day-one for construction clients — individual jobs tagged with customer, materials and labor coded against the job, and monthly P&L by job so you can see which jobs are actually profitable. Workers' comp audit prep is also standard.

Yes. Per-property tracking through Class or Customer dimensions in QBO, tourist development tax by county, mortgage interest allocation between rental and personal use, and clean Schedule E vs. C tagging for the active-vs-passive activity question. 5+ properties usually lands in Scale tier; 25+ we quote custom.

Yes — independent restaurants and cafés are one of our largest single-industry buckets. Food cost, labor percentage, tip handling, daily sales reconciliation against the bank, county sales tax, and POS-to-bank ties each month. We don't do enterprise restaurant groups (15+ locations) — that's a controller-level engagement.

Yes — for every Florida county. The state rate is 6%, and each county adds its own discretionary surtax (Polk 1%, Hillsborough 1.5%, Orange 0.5%, Osceola 1.5%, Pinellas 1%, Miami-Dade 1%). We track it correctly per transaction so each monthly or quarterly return is ready to submit on time.

A flat quote based on 80–100% of your eventual monthly tier × the number of months behind, with a $500 minimum. Example: a Growth-tier business that's 6 months behind ≈ $2,400 in cleanup (one time), then $399/mo ongoing. The exact quote depends on how clean the records are coming in.

Most cleanups run 2–6 weeks depending on volume and how many missing records there are. A solo operator 6 months behind is usually 2 weeks; an established business 2 years behind with messy categorization is closer to 6. We start monthly bookkeeping in parallel during the last week of cleanup so nothing falls further behind.

With a 30-minute consultation. We'll look at what you have (bank statements, prior returns, any QuickBooks file), figure out what the right cleanup scope is, and give you a flat quote. About a third of our new clients come in this way — "I've never had a real bookkeeper" — and it's a normal place to start.

Yes — we've done up to 5 years of back reconstruction. The further back you go, the more expensive it gets and the more we depend on having bank records (which we can usually pull from the bank with your authorization). Past 3 years, talk to your CPA about whether the books are even worth reconstructing or whether the IRS open-year rules make it moot.

Cleaner than you'd think. The four steps: (1) Talk to your current bookkeeper and give the notice their engagement letter requires (usually 30 days). (2) Get them to deliver a final report and a clean handoff month. (3) Get your QuickBooks Online subscription transferred to your name if it's under theirs. (4) We do a 1-hour onboarding call to take over from where they left off. The whole transition usually takes a month.

Depends on how big the mistakes are. Small categorization issues, we'll just clean as we go. Bigger problems (revenue not reconciled, expenses double-counted, payroll not booked correctly) usually warrant a scoped cleanup before starting monthly. We'll spot most of this in the first week of onboarding and tell you what we're finding.

Not from us. The consultation call is confidential — we don't reach out to anyone you don't authorize. When you're ready to move, you handle the conversation with your current bookkeeper on your timeline.

Stays with you. Your QuickBooks Online file is yours — all the historical transactions, your chart of accounts, your customer and vendor records. We pick up from wherever your last bookkeeper left off. No data migration is needed if you're already in QBO.

No. We're bookkeepers, not CPAs or EAs. We prepare the books and the year-end packet your tax preparer needs; the tax return itself is filed by your CPA or EA. We can refer you to one if you don't have one — bilingual options available.

Operational tax planning (S-corp election timing, entity structuring, retirement contribution coordination) — limited yes, in conversation with your CPA. Aggressive tax-strategy work, real estate cost segregation studies, R&D credit work, international tax — no. Those are CPA or specialist engagements.

Light advisory at the Growth and Scale tiers, yes — KPI dashboards, budget vs. actual, cash flow planning, the kind of monthly conversation a small business owner needs. Full outsourced-CFO work (board reporting, capital raises, M&A diligence) — no. That's a separate engagement type.

No. We're not a CPA firm, so we can't provide audited financials. We prepare books that survive an audit (bank-reconciled, supporting documentation kept) but the audit itself, if you need one, is performed by an independent CPA firm.

No. FBAR, FATCA, foreign tax credits, transfer pricing, GILTI — all out of scope. If your business has international operations of that complexity, you need an international tax specialist and probably an international CPA. We'll handle the domestic-side books and coordinate, but the international side needs a different firm.

No. The federal-vs-state legality issues create banking and tax complications that need a specialist firm. Several Florida bookkeepers focus exclusively on this niche — happy to refer if you ask.